|Key cups and arms|
After our repair technician, Rachel, explained why we could not send out a "replacement part," it seemed quite simple -- a custom flute has custom parts, and only custom parts! It's not possible to keep stock of something custom, because it is one of a kind. But, we started to wonder about parts for regular maintenance, like pads and shims. So, we asked her, "What if you need a pad replaced?" Rachel said, "Oh, pads are 'soft parts,' so they are not custom. Only the 'hard parts' like the keys and mechanism tubing on a custom flute would need to be made."
Rachel's example of "hard parts" and "soft parts" cleared things up for us. She says its perfectly fine to take your flute to an authorized Powell repair technician for regular maintenance like a C.O.A. (clean, oil, adjust) since only the "soft parts" like pads might need to be replaced. Also, pads and shims are made to standard dimensions, so in that case, they are all made to meet very specific measurements and can be easily purchased by repair technicians.
|Soldering arm to cup|