Powell has a warranty on all of its new flutes and piccolos. When you
purchase a new Powell, you'll find a "Powell Owner's Manual"
inside. This manual provides some basic care tips and detailed
information about the warranty. The warranty is quoted below:
All Powell instruments feature a lifetime warranty
on any solder joint. In addition, Powell warrants that your instrument
will be free of manufacturing defects for the initial 12 months from the date
of purchase. This warranty does not cover damage to your instrument
caused by normal use and wear and tear, or resulting from misuse, improper
care, accidents, or unauthorized repair or service. In addition, this
warranty does not cover adjustments such as shimming of key pads, adjustment of
keys, adjustment of key motion (including binding), and adjustment of headjoint
fits. The warranty is restricted to the original owner.
If you purchased a wooden Powell instrument, Powell
warrants that it will be free of manufacturing defects, including cracks, for
the first 12 months from the date of purchase.
Nearly all cracks are repairable. Powell shall, at its option,
repair the crack or replace the defective part at no cost.
One very important part to note is that of "damage caused by
unauthorized repair or service," because this would void the
warranty. But what does this mean? Well, the question came up
recently, so we thought we would check in with our repair department to
clarify. The nice thing about Powell is that the company has a good
relationship with its authorized dealers, and the repair technicians at our
dealers' shops are authorized to work on Powell instruments. Dealers who
carry Powell are familiar with the parts used on Powell flutes and the general
mechanics and design of the instrument. If you were to take your Powell
to a repair shop that does not carry Powell, the repair department may not be
familiar with the parts and may not have them. In that particular
case, something could be damaged in the repair process, and then the warranty
would be voided.
So, it is important to stick with your authorized Powell dealer (and their
authorized repair techs) if you have a question or need service. If you
purchased your Powell directly from the company in Massachusetts, make sure to
call the company to schedule repair. Authorized Powell technicians will
be familiar with your flute and will be able to repair it with the care and
expertise your flute deserves!